return policy

dotFIT Return Policy - Online Retail Orders 

If you are not satisfied with a product you have purchased from dotFIT.com, you may return the item within 30 days from the delivery date for a full refund of the purchase price (minus shipping/handling fees). You may also request to exchange your product for one of equal price.

The item must be returned in good condition, in original boxes (if possible), and with all paperwork and accessories to ensure full credit. Our standard return policy does not apply to all items. Exceptions to our standard return policy include clearance items.

Returning an item:

• Refer to your packing slip for order information.
 
• Pack the item securely in the original package (If possible)

• Enclose the original packing list with the item. Be sure to keep a copy for your records. If you do not have a packing list, please include your order number, order date, billing name, and address with the item. (All information can be found in your dotFIT Account under “orders”)

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

• We recommend that you use FedEx, UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

• Expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

• Clearance
items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order. 

dotFIT In- club Purchase Return
If you purchased your dotFIT product from a dotFIT retailer other than dotFIT.com, such as the health club or fitness facility. Contact the retailer for their return policy, dotFIT does not offer refunds on items purchased anywhere other than dotFIT.com. This policy applies to all dotFIT products.

Damaged/Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 30 days of delivery. Provide us with your order number and item number from your original confirmation email or your order history online. Our Customer Service Team will need your e-mail address and phone number. dotFIT will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

• If there is extensive damage to the packaging, contact us at 877.436.8348 for specific return instructions. Have your order number and item number available.

dotFIT Return Policy - Online Subscriptions

  • dotFIT does not accept returns for online service subscriptions.
  • Upon cancellation, the subscription will run to the end of the current billing cycle. The subscription will not be pro-rated or refunded.
  • If you have a monthly, quarterly, or annual subscription, you may cancel it at any time by logging into dotFIT.com. Enter your username and password, click on “My Account”, click on “Orders & Subscriptions”, and clicking CANCEL under your subscription. Pre-paid subscriptions cannot be canceled.

dotFIT Return Policy - Wholesale Orders
In the event that you are not satisfied with an item you have purchased from dotFIT.com, you may return the unopened item within 30 days from the order date for a full refund of the purchase price, minus a 10% restocking fee, shipping, handling, gift wrap, or other charges. The item must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Our standard return policy does not apply to all items. Exceptions to our standard return policy include clearance items.

Returning an item:

• Refer to your packing slip for order information.
 
• Pack the item securely in the original package (If possible)

• Enclose the original packing list with the item. Be sure to keep a copy for your records. If you do not have a packing list, please include your order number, order date, billing name, and address with the item. (All information can be found in your dotFIT Account under “orders”)

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

• We recommend that you use FedEx, UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

• Expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

• Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order. 

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